ProntoMigo Pro Device Rental Terms

These Rental Terms ("Terms") are entered into between PRONTOMIGO S.R.L. ("ProntoMigo", "we", "us"), with registered office at Via Pola Interna n. 51, 41012 Carpi (MO), Italia, VAT 04273350365, and the Merchant who activates the ProntoMigo Pro plan from its Dashboard ("Merchant", "you").

ProntoMigo rents the Merchant a device for receiving and printing orders ("Device"), currently a Sunmi V3 terminal with a built-in printer, set up with the ProntoMigo app. The rental is ancillary to the Merchant Partner Agreement ("Agreement"): the Agreement applies to anything not covered here; in case of conflict about the Device, these Terms prevail.

The ProntoMigo Base plan, with the app installed on the Merchant's own device, remains free and is not subject to these Terms.

You request the Pro plan from the Dashboard by accepting these Terms. Until delivery you may cancel the request at no cost.

ProntoMigo delivers the Device to your store and installs the app. On delivery you sign a delivery receipt stating the Device's serial number, date and condition. The rental, the minimum term and any launch offer start on the date of the delivery receipt ("Delivery Date").

The Device remains the exclusive property of PRONTOMIGO S.R.L., unless bought out under Section 12. You may not sell, assign, pledge, sub-let or lend it to third parties, or remove labels or serial numbers. If a third party seizes or claims the Device, you must state that it belongs to ProntoMigo and inform us immediately.

The Device may be used only to receive, manage and print ProntoMigo orders for the store named in your profile, and may be configured to run only the ProntoMigo app. You must not open or modify it, install other software, bypass its restrictions or use it at another store without our written consent. Thermal paper and the internet connection (Wi-Fi or mobile data) are at your expense.

The rent is EUR 9.90 + VAT (22%) per month, which is EUR 12.08 including VAT.

• Rent is due for each calendar month (Italian time) in which the rental is active on the first day of the month. The month of the Delivery Date is therefore always free.
• Volume-free month: no rent is due for a month in which the store completed at least 80 orders through the platform. Cancelled and fully refunded orders do not count; partially refunded orders count.
• Launch offer: the first 50 rentals, in order of Delivery Date, pay no rent for the 3 calendar months after the month of the Delivery Date. The offer applies once per Merchant and cannot be transferred.

The Dashboard shows the number of completed orders and the result for each month. All amounts are calculated by ProntoMigo from platform data.

You authorise ProntoMigo to deduct the rent and any other amount due under these Terms from your payouts (Section 7 of the Agreement), by set-off against amounts owed to you. Deductions start with the oldest amount and never reduce a payout below the platform's minimum payout amount; any part not yet deducted is recovered from later payouts.

Amounts not recovered within 60 days of falling due are requested by bank transfer, payable within 15 days of the request. Every amount appears on the monthly commission invoice or a separate invoice, with VAT shown separately, and on the Dashboard statement.

The rental has a minimum term of 12 months from the Delivery Date and then continues for an indefinite period.

• Either party may withdraw with 30 days' notice, through the Dashboard or by email to info@prontomigo.com. ProntoMigo does not withdraw before the end of the minimum term, except in the cases below. If you withdraw before the end of the minimum term, you return the Device under Section 11; only rent accrued until termination remains due.
• The rental ends automatically when the Agreement ends, for any reason.
• ProntoMigo may terminate the rental with immediate effect, stating its reasons, for unpermitted use, failure to look after the Device, non-payment more than 15 days after a bank-transfer request, or suspension of the account for a material breach of the Agreement.

You must look after the Device with reasonable care, keep it at the store and protect it from liquids, excessive heat and impact. In case of theft or loss you must report it to the authorities within 48 hours and send us a copy at info@prontomigo.com. For theft or loss the Device Value (Section 10) is due, unless you prove that the event was not your fault.

Faults caused by defects in the Device or normal wear are ProntoMigo's responsibility. Report them to info@prontomigo.com or through the Dashboard: we repair or replace the Device, aiming for 2 working days. Meanwhile you can receive orders with the ProntoMigo app on your own device. If the replacement does not happen within 15 days of your report, no rent is due for that month.

Damage caused by misuse, drops, liquids or negligence is charged at the repair or replacement cost, up to the Device Value at the time of the damage.

The "Device Value", excluding VAT, is EUR 340.00 on the Delivery Date and decreases by EUR 9.40 for each full month that has passed, down to a minimum of EUR 100.00. For example, after 14 full months the Device Value is EUR 208.40. The Device Value applies to theft, loss, non-return, irreparable damage and buyout, plus VAT as required by law.

Within 15 days of the end of the rental or the Agreement you must return the Device with its power adapter and cable, using the prepaid shipping label we send or the collection we arrange. On return we record the Device's condition.

If the Device is not returned in time, or is returned unusable for a reason attributable to you, the Device Value on the termination date is due, in addition to accrued rent. We erase the data on a returned Device before reusing it.

You may at any time ask to buy the Device at the Device Value on the date of the request, plus VAT. Ownership passes to you on full payment; from then on no rent is due and the return obligation ends.

To manage the rental we process the serial number, the request, delivery and return dates, the name of the person who signs the receipts, the rental status, rent and deductions. If we activate remote management of the Device, we also process the app version, connection status and configuration, for support and security. We do not track the Device's location.

The Device shows customer data (name, telephone, address, notes): you must prevent unauthorised people from seeing it and handle it as set out in Section 12 of the Agreement. Our Privacy Policy is available at https://www.prontomigo.com/privacy.

We may change these Terms in the manner and with the notice of at least 15 days set out in Section 19 of the Agreement; a rent increase does not apply before the end of the current minimum term.

These Terms are governed by Italian law. The courts of Modena have exclusive jurisdiction over any dispute, subject to any mandatory rule. Notices: info@prontomigo.com, prontomigo@pec.it (PEC).