Delivery Rider Partner Agreement

This Delivery Rider Partner Agreement ("Agreement") is entered into between PRONTOMIGO S.R.L. ("ProntoMigo", "we", "us"), with registered office at Via Pola Interna n. 51, 41012 Carpi (MO), Italia, VAT 04273350365, and the individual registering as a delivery rider on the platform ("Rider", "you").

By creating a rider account, checking the acceptance box and completing onboarding, you confirm that you have read, understood and agree to be bound by this Agreement and any service-specific policies incorporated into it. You also acknowledge receipt of our Privacy Policy at https://www.prontomigo.com/privacy, which explains ProntoMigo's processing of personal data.

If you do not agree to this Agreement, you must not use the rider application or accept delivery assignments through the platform.

• Platform: the PRONTOMIGO S.R.L. website, rider mobile application, APIs and related operational systems.
• Delivery job: a request to collect goods from a merchant or pickup point and deliver them to a customer, offered through the platform.
• Delivery List Fee: the standard distance-based delivery amount plus any customer-selected priority or extended-distance component, before a merchant-funded free-delivery subsidy. The customer may therefore pay less than the Delivery List Fee without reducing the Rider base.
• Rider base: the greater of 80% (eighty per cent) of the Delivery List Fee and EUR 4.00 for an eligible completed Delivery job, subject to Section 7.
• Tip: the separately authorised customer amount allocated in full to the Rider.
• Merchant: an independent business selling goods through the marketplace.
• Dispatch offer: a non-binding notification showing the job and payout that you may accept or decline without penalty for the lawful refusal itself.

You provide delivery services as an independent contractor (collaboratore autonomo), not as an employee, agent, franchisee or legal representative of ProntoMigo, unless mandatory law or the factual way the relationship is performed requires a different classification.

You are free to:

• decide whether and when to go online and receive Dispatch offers;
• accept or decline individual Delivery jobs without coercion, penalty fees or hidden algorithmic retaliation solely for lawful refusals;
• disconnect from the app when you are not performing accepted jobs;
• use other platforms or channels for delivery work, provided you do not breach this Agreement.

ProntoMigo provides technology intermediation connecting you with Merchants, customers and delivery opportunities. You remain responsible for your tax, social security, vehicle, insurance (where not provided under Section 8) and regulatory obligations, subject to any mandatory protections that Italian platform-work rules apply to rider activity.

Nothing in this Agreement creates an employment relationship, partnership or joint venture between the parties, and nothing excludes mandatory rider protections that cannot lawfully be waived.

To operate as a Rider on the platform you must:

• be at least 18 years of age and legally entitled to work in Italy;
• hold valid identity documents and, where required, a valid residence or work permit;
• provide accurate personal, tax, fiscal code/Partita IVA where applicable, contact and payout information during onboarding;
• upload documents reasonably required for admin review, including identity, right-to-work, vehicle, driving licence and insurance documents where applicable;
• complete identity verification and any background or safety checks we reasonably require and that are permitted by law;
• complete Stripe Connect or another approved payout onboarding flow, including bank details such as IBAN/BIC where required by the payment provider;
• maintain an active smartphone compatible with the rider application.

ProntoMigo's admin team reviews your application before activation. We may create or prepare the Stripe Connect onboarding workflow from the admin dashboard, but you must provide sensitive payout information only through Stripe or another approved secure flow unless we expressly provide a lawful alternative. We may approve, reject, suspend or request additional documentation to protect customers, Merchants and platform integrity. You must notify us promptly of any material change to your legal name, tax ID, address, vehicle, insurance, payout eligibility or driving eligibility.

Through the platform you may perform last-mile delivery services including, where enabled in your service area:

• Food delivery: prepared meals and beverages from restaurants and food merchants;
• Grocery delivery: grocery baskets and everyday food essentials purchased through the marketplace.

You must deliver only food and grocery orders assigned through the platform workflow and comply with category-specific rules (for example hot food handling, age verification for restricted products where permitted, prohibited goods and proof of delivery where required).

ProntoMigo may enable or disable food/grocery service types by zone and is not obliged to guarantee a minimum volume of Delivery jobs.

Delivery jobs are offered through non-coercive Dispatch. You receive Dispatch offers when online and may accept or decline each offer without forced acceptance, penalty fees or algorithmic retaliation solely for declining offers, subject to reasonable quality and safety standards.

When you accept a Delivery job you agree to:

• travel promptly to the pickup location shown in the app;
• verify order details and collect the correct items from the Merchant or pickup point;
• deliver safely to the customer address using the route guidance provided;
• follow handoff, contactless delivery and proof-of-delivery instructions where applicable;
• treat customers, Merchants and platform staff professionally.

Repeated failure to complete accepted jobs, excessive cancellations after acceptance, fraud, or unsafe conduct may affect your access to Dispatch offers, ratings and account status after review. Lawful refusals before acceptance and disconnection when you are not performing accepted jobs are not treated as misconduct.

7.1 Rider base. For each eligible completed Delivery job, the Rider base is the greater of 80% of the Delivery List Fee and EUR 4.00, calculated and snapshotted before you accept the offer. ProntoMigo bears any amount needed to meet the floor. A merchant-funded delivery subsidy reduces the customer charge, not the Delivery List Fee used for this calculation.

7.2 Tips. A customer tip shown separately in the offer/payment allocation is added in full to your Rider base. ProntoMigo does not take a percentage of that tip.

7.3 Refund timing. A full cancellation/refund before confirmed pickup reverses the unearned Rider base and tip allocation. After confirmed pickup, an ordinary customer refund does not reduce the earned Rider base or tip. Fraud, duplicate payment, external chargeback or provider misconduct is investigated separately; no disputed material adjustment is made solely by an AI decision.

7.4 Payouts. The platform records eligible base and tip ledger entries and initiates a separate transfer to your Stripe connected-recipient account according to the displayed payout status and schedule. Refunds, transfer reversals, Stripe restrictions and lawful holds can delay or offset a transfer. Keep tax and payout details accurate and provide sensitive bank credentials only through Stripe or another approved secure flow.

Riders within Articles 47-bis to 47-octies of Italian Legislative Decree 81/2015 are subject to mandatory INAIL occupational accident and disease insurance. Where ProntoMigo is the platform client responsible under Article 47-septies, ProntoMigo completes the required employer-equivalent INAIL formalities and bears the mandatory premium; it is not deducted from Rider base or tips. Required rider activity will not be activated unless the applicable registration/coverage is effective.

INAIL protection applies within the statutory scope, insured risk and reporting rules. It does not replace any vehicle liability insurance or other road-traffic cover you must maintain. Report an accident immediately through the available safety/support channel at info@prontomigo.com and cooperate with INAIL and any insurer. Account-specific coverage details and reporting instructions are provided during activation and must be kept with your onboarding records.

You must use a bicycle, e-bike or other vehicle type approved for your rider profile and service area, maintained in safe working condition.

You agree to:

• comply with the Codice della Strada and all applicable traffic rules;
• wear high-visibility equipment and use lights as required, especially at night;
• secure goods appropriately (thermal bags for food, stable loading for grocery baskets);
• not operate the vehicle while impaired by alcohol, drugs or fatigue;
• carry valid vehicle registration and insurance documents where required by law.

ProntoMigo may require periodic safety training or equipment checks. Unsafe behaviour, unroadworthy vehicles or serious traffic violations may result in immediate suspension.

As an independent contractor you are solely responsible for your tax and social security obligations, including:

• registration for Partita IVA (VAT number) or other applicable tax status where required by Italian law for your activity level;
• issuing compliant invoices or receipts for services rendered, where applicable;
• declaring income from platform deliveries and paying IRPEF, IVA and INPS contributions as required;
• complying with DAC7 and other reporting obligations where ProntoMigo is required to report platform earnings to tax authorities.

We may provide earnings summaries to assist your compliance but do not provide tax advice. You should consult a qualified commercialista or tax adviser.

You may receive customer and Merchant data (name, address, phone and order notes) solely to perform an accepted Delivery job. Use it only for pickup/delivery and required records, protect it, do not market to those people, and delete it when no longer needed subject to legal duties.

For algorithmic transparency, service/vehicle eligibility and online availability are gates. Eligible candidates are ordered by proximity to pickup, lower active-job count, longest time since last assignment (fairness rotation), then a stable identifier tie-breaker. A lawful refusal before acceptance is not a punitive input. We do not use private conversations, emotional state, sensitive inferences or off-duty location for dispatch ranking.

The Privacy Policy explains ProntoMigo's processing. You may request the main information, human intervention and review of a significant algorithm-supported account or work-access decision at info@prontomigo.com.

You must maintain professional standards and comply with platform policies at all times.

You must not:

• steal, tamper with or misappropriate orders, goods or customer property;
• harass, discriminate against or endanger customers, Merchants or other platform users;
• share account credentials or allow unauthorised persons to perform jobs under your account;
• manipulate GPS, fake deliveries or engage in fraud;
• solicit customers or Merchants to bypass the platform for orders originating through ProntoMigo;
• use the platform while subject to a driving ban or without required authorisations.

We may investigate complaints, suspend access and report serious misconduct to authorities.

You may stop using the platform at any time by going offline and closing your rider account, subject to completion of accepted Delivery jobs and settlement of amounts due.

We may suspend or terminate your account for material breach, fraud, safety risks, legal compulsion, repeated quality failures, document expiry, payout-provider restriction or loss of eligibility. Urgent safety, fraud or legal cases may require immediate action.

Where reasonable and legally possible, we will provide the factual reasons, notice and an opportunity to remedy non-material breaches. Where Regulation (EU) 2019/1150 applies to your relationship with ProntoMigo, termination of the whole intermediation service is notified with reasons at least 30 days before it takes effect, subject to its legal/regulatory, imperative-ground and repeated-breach exceptions. You may challenge suspension, termination or material access restrictions by contacting info@prontomigo.com with supporting evidence. We do not suspend or terminate accounts solely by automated means without meaningful human review where required by law.

Upon termination:

• your access to Dispatch offers will cease;
• pending payouts will be processed subject to adjustments, chargebacks, payment-provider restrictions and lawful holds;
• confidentiality, data protection and indemnity obligations survive.

To the maximum extent permitted by applicable law, ProntoMigo is not liable for indirect, consequential or punitive damages arising from your use of the platform.

You are responsible for claims arising from your driving, vehicle, breach of traffic laws, mishandling of goods or breach of this Agreement. You agree to indemnify ProntoMigo against losses, fines and reasonable legal costs resulting from such claims, except to the extent caused by our wilful misconduct, gross negligence or liability that cannot lawfully be excluded.

Nothing limits liability that cannot be excluded under mandatory Italian law, including death or personal injury caused by negligence where responsibility cannot be lawfully excluded.

We may update this Agreement for legal, security, operational or commercial reasons, including future compensation or insurance changes. Material changes are notified through the rider app or email with reasonable advance notice and apply only to offers accepted after the effective date. An accepted job retains its displayed payout snapshot.

Where Regulation (EU) 2019/1150 applies, proposed changes are provided on a durable medium at least 15 days before they take effect, with a longer period where proportionate technical or commercial adaptation is required, subject to the Regulation's legal/regulatory and urgent security/fraud exceptions. Where express acceptance is required, we will request it. If you do not agree with a prospective change, you may stop accepting new Delivery jobs and close the account after existing jobs and amounts are resolved.

This Agreement is governed by Italian law. The courts of Modena have exclusive jurisdiction, without prejudice to mandatory protections that may apply to you under applicable law.

Official notices to ProntoMigo: info@prontomigo.com (general), 059 3970958, prontomigo@pec.it (PEC).

Rider support: info@prontomigo.com.

Privacy and data requests: info@prontomigo.com.

Notices to you will be sent to the email address registered on your rider account and are deemed received when sent, unless applicable law requires a different form.