Delete your ProntoMigo account

Request deletion while signed in

In the relevant ProntoMigo app or web portal, open Account or Settings, choose Delete account, and confirm. Providers must first complete active jobs and settle earnings, payouts, and collected cash. If you cannot access your account, use the email option below.

Request deletion without signing in

Email us from the address registered to your account. We may ask for limited information to verify that the account belongs to you.

Include the email or phone number on the account and say whether you use the customer, provider, or merchant app. Never send your password or payment-card details.

What will be deleted

Eligible signed-in customer, provider, and merchant accounts are deleted immediately after confirmation. If an account has active work or unresolved financial/support obligations, the app identifies the blockers to resolve first. Verified email requests are handled without undue delay and normally within one month. ProntoMigo deletes profile and authentication data and redacts retained legal records where possible.

Some transaction, invoice, tax, payment, safety, fraud-prevention, or dispute records may be retained for the period required by law or legitimate compliance needs. They will not be kept for unrelated marketing use.